Do you want to store and manage data related to or arising from survey and research results, customer interactions, customer communications, customer requests, complaints, contact details, survey and research results, and other sources? Are you looking to create and manage a well-organized CRM database that provides you with useful and accurate information enabling you to have smooth and efficient communication with your customers and delivering higher quality customer service? If so, you are in the right place.
Riana Group is a leading provider of CRM database management solutions to a global clientele. We are an experienced outsourcing partner with expertise in handling a wide range of CRM database management tasks. With us by your side, you can focus more on your core functions while leaving the non-core CRM database management tasks to us. Our team has a 18 years of experience in providing high-quality CRM database management services.
Our CRM Database Management Services
Riana Group is a leading CRM database management service provider with the experience and expertise to provide a comprehensive range of CRM database management services, including –
Monitoring, Tracking, and Updating Orders
We monitor customer orders, track them, and update the CRM database when the order gets completed.
Updating Information
We key in information from various sources, including catalogs and brochures. We also update the customer contact details while ensuring that all details are accurate and recent.
Redundant Information Removal
We remove the redundant information and also enter in the latest customer details.
Marketing Information Updation
We manage, enter in, and update marketing-related information such as research reports, leads, and surveys.
Social Media Information Updation
We update the information related to social media relationship efforts as well as record all web-based transactions.
Database Integrity Monitoring
We monitor the integrity of your CRM database continuously and ensure that there is always high data security.
Upgrades and Maintenance
We ensure that your database always gets the necessary upgrades and maintenance.
What are Different CRM Tools?
If you are wondering what are the examples of CRM, we have that sorted. Some of the popular CRM tools out there include –
